top of page

Health Literacy

What Is Health Literacy?

According to the U.S. Department of Health and Human Services’ (HHS) Healthy People 2030 initiative, health literacy involves the information and services that people need to make well-informed health decisions. There are many aspects of health literacy:

  • Personal health literacy is the degree to which individuals have the ability to find, understand, and use information and services to inform health-related decisions and actions for themselves and others. Examples of personal health literacy include understanding prescription drug instructions, understanding doctor’s directions and consent forms, and the ability to navigate the complex healthcare system.

  • Organizational health literacy is the degree to which organizations equitably enable individuals to find, understand, and use information and services to inform health-related decisions and actions for themselves and others. Examples of organizational health literacy include simplifying the process to schedule appointments, using the Teach-Back method to ensure patient comprehension, and providing communications in the appropriate language, reading level and format.

  • Digital health literacy, as defined by the World Health Organization, is the ability to seek, find, understand, and appraise health information from electronic sources and apply the knowledge gained to addressing or solving a health problem. Examples of digital health literacy include accessing your electronic health record, communicating electronically with your health care team, ability to discern reliable online health information, and using health and wellness apps.

  • Numeracy, also known as quantitative literacy, refers to a set of mathematical and advanced problem-solving skills that are necessary to succeed in a society increasingly driven by data, as defined by the National Association of Secondary School Principals. Examples of Numeracy include understanding nutrition information, interpreting blood sugar readings, taking correct dosage of medication (ex. take one capsule twice a day), evaluating treatment benefits and risks, and understanding insurance costs and coverage.


Complete Medication Review

We provide a complete medication review to help patients understand their medications, review drug interactions, vaccinations due, dosing of over-the-counter medications and more to ensure patient safety and understanding.


Over-the-Counter Prescribing

We collaborate with a physician who allows our skilled pharmacists to appropriately dose and provide over-the-counter medications as a prescription for insurance coverage.  This provides access to medications where patients are limited financially.


Health Care Cost Savings

We provide non-urgent walk-in services to provide affordability & access to health care.  Furthermore, our ability to provide access to OTC coverage through insurance allows patients access to medications.  This allow patients to make an informed decision on over- the=counter treatment prior to making un-necessary emergent visits to the walk-in or emergency room.  This allows our patients to self treat to the best of their ability and then free up urgent cares and emergency room visits for those who truly need the care.


Pictorial Guides & Hmong Langauge & Free Mail Outs

To help our patients with access and understanding we provide FREE medication mail outs {anywhere in Wisconsin) and deliveries (to local areas).  Furthermore, we provide pictorial guides and written Hmong language to help with medication comprehension.

bottom of page